hi Des (Desmond Shang of Caledon),
I'd like to give my sincere and thankful compliments to Mr. Rachire Andel, who sacrificed his time to assist me "unghost" by calling the LL Concierge Support Line and request that Penzance be rebooted.
I was using Caledon Group Chat on and off throughout the morning and afternoon of Thursday December 16th via my alt Zabrina McMahon. Rachire heard my pleas in chat and responded quickly, making several phone calls to assist another resident in need.
I hope you will recognize his diligent and kind efforts.